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Terms of Service

Last updated 24 September 2026

These terms are an agreement between you and Matthew Ethan Lee-Mattner (ABN 64768343357), trading as Quotewise, of Queensland, Australia (“we”, “us”). They apply when you create an account or use Quotewise at getquotewise.com (the “Service”). If you use the Service for an organisation, you agree on its behalf and confirm you're authorised to do so.

1. The Service

Quotewise lets businesses build instant-quote calculators, publish them on websites or hosted pages, and receive requests from their customers (“Leads”). The Service is intended for business use. You must be at least 18 and able to form a binding contract.

2. Your account

Keep access to your email account secure, because it's how you sign in. You're responsible for activity under your account and for the people you invite. Tell us promptly at support@getquotewise.com if you think your account has been misused.

3. Your prices and your customers

  • You decide the questions, prices, taxes and wording in your calculators, including anything drafted by our AI features or copied from our templates. Review them before publishing. Estimates shown to your customers are yours, not ours.
  • You're responsible for complying with laws that apply to your business and your pricing, including consumer protection, price display and tax laws, and for honouring or clarifying estimates with your customers.
  • You're responsible for having a lawful basis to collect Leads and for telling your customers how you use their information. We process Leads on your behalf under our Data Processing Addendum, which forms part of these terms.

4. Acceptable use

You must follow our Acceptable Use Policy. We may suspend or remove calculators or accounts that break it, put others at risk, or harm the Service, and will tell you why where we reasonably can.

5. Plans, trials and billing

  • The free plan is provided as-is with the limits shown on our pricing page. We may change free-plan limits with 30 days' notice.
  • Paid plans are subscriptions billed in advance, monthly or yearly, in US dollars, through our payment processor Stripe. Prices exclude taxes, which are added where required.
  • Automatic renewal: subscriptions renew automatically at the end of each billing period at the then-current price until you cancel. Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends; we email a reminder 3 days before a trial ends.
  • You can cancel at any time online in Plan & billing → Open billing portal. Cancellation takes effect at the end of the current period and you keep paid features until then.
  • We'll give at least 30 days' notice by email before a price increase takes effect on your subscription.
  • If a payment fails we'll retry and notify you; if it still isn't paid, your account moves to the free plan. Nothing is deleted because of a failed payment.

6. Refunds

Subscription fees are not refundable for partial periods, except where required by law or where we choose to at our discretion (for example, if you tell us within 7 days of your first charge after a trial that you haven't used the Service). Nothing in these terms limits rights you have under the Australian Consumer Law or other laws that can't be excluded.

7. AI features

Some features use AI to draft calculators from your website or notes and to answer support questions. AI output can be wrong or incomplete; check it before relying on it. Our support assistant is an AI and will say so. When you use AI features we send the relevant content to our AI provider to generate a response; it is not used to train their models.

8. Your content and data

You own your calculators, branding and Leads (“Your Content”). You give us a licence to host, copy, process and display Your Content only to provide, secure and improve the Service. We may use aggregated, de-identified statistics (for example, typical price ranges by trade and region) that don't identify you, your customers or any person. You can export your Leads (paid plans) or delete them at any time; when you delete your account we delete Your Content within 30 days, except where we must keep records by law.

9. Our property

We own the Service, including the software, templates and design. You may not copy, resell, reverse engineer or build a competing product from it, except as the law allows.

10. Availability and changes

We work to keep the Service available and secure but don't promise it will be uninterrupted or error-free. We may improve, change or discontinue features. If we discontinue the Service entirely, we'll give at least 60 days' notice and refund any prepaid fees for the period after it ends.

11. Liability

To the extent the law allows: (a) the Service is provided “as is”; (b) we're not liable for lost profits, revenue, jobs, data or goodwill, or for indirect or consequential loss; and (c) our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim (or AUD $100 if you're on the free plan). Where the Australian Consumer Law applies and our liability can be limited, it is limited to supplying the services again or paying the cost of having them supplied again.

12. Indemnity

You'll cover our reasonable losses from third-party claims arising from Your Content, your prices, your dealings with your customers, or your breach of these terms or the law.

13. Suspension and termination

You can stop using the Service and delete your account at any time. We may suspend or end your access if you seriously or repeatedly breach these terms, don't pay, or if required by law. Sections that by their nature should survive (such as 8, 9, 11, 12 and 15) continue after termination.

14. Changes to these terms

We may update these terms. For material changes we'll email account owners at least 30 days before they apply. Continuing to use the Service after changes take effect means you accept them.

15. General

These terms are governed by the laws of Queensland, Australia, and the courts of Queensland have non-exclusive jurisdiction. If a provision is unenforceable, the rest still applies. You may not assign these terms without our consent; we may assign them to a successor of our business. These terms (with the documents they link to) are the entire agreement about the Service.

16. Contact

Matthew Ethan Lee-Mattner (ABN 64768343357), support@getquotewise.com