Privacy Policy
Last updated 25 September 2026
This policy explains how Matthew Ethan Lee-Mattner (ABN 64768343357), trading as Quotewise (“we”, “us”), handles personal information. We keep it short and plain: we collect what we need to run the Service, we don't sell personal information, and we don't use it for advertising.
Two roles
- Account data (we're the controller). Information about the businesses that use Quotewise and their team members.
- Lead data (we're a processor). When a customer submits a quote request through a business's calculator, we process it on that business's behalf and under its instructions. The business is responsible for its own privacy notice; our Data Processing Addendum governs that processing. If you submitted a request and want to access or delete it, contact the business, and we'll help them respond.
What we collect
| Information | Why | Legal basis (GDPR/UK GDPR) |
|---|---|---|
| Email address, business name, country, lead notification email (and, if you sign in with Google, the name and email address on your Google account) | Create and run your account, send sign-in links and service emails | Contract |
| How you found us when you signed up: the referring site, and any campaign tags or ad click ID in the link you arrived on | See which ads, emails and pages bring new customers | Legitimate interests |
| Billing details (handled by Stripe; we see the last 4 card digits, billing address and tax ID) | Take payment, issue invoices, meet tax obligations | Contract; legal obligation |
| Your description of your business, calculator content, settings and website address you give us | Provide the Service, including building and updating your quote form with AI | Contract |
| Support conversations | Answer questions (first by our AI assistant) and improve help content | Contract; legitimate interests |
| Security and usage logs (a one-way, daily-rotating hash of IP address, device/browser type, pages used) | Prevent spam and abuse, keep the Service secure, count calculator views | Legitimate interests |
| Website analytics via Plausible: pages visited, referring site and campaign tags, browser, device type, country, and actions such as starting sign-up or checkout. No cookies; IP addresses aren't stored (details) | See which pages and features work and where visitors come from | Legitimate interests |
| Lead data (name, contact details, answers, any photos attached, estimate), as processor | Deliver requests to the business that owns the calculator and, when the business turns them on, send the customer a copy of their quote and one follow-up email on the business's behalf | The business's basis; we act on its instructions |
We don't knowingly collect information from children, and the Service isn't intended for people under 18.
Cookies
We use only essential cookies: a sign-in session cookie for the dashboard. We don't use advertising or cross-site tracking cookies, and our calculators set no cookies on your customers' devices. Calculator view counts are anonymous and cookieless.
We measure visits to our own website and dashboard with Plausible Analytics, which uses no cookies and stores no personal data. It isn't loaded on quote pages or embedded calculators. Read what it records, or switch it off for your browser, on our website analytics page.
Who we share it with
Only service providers that help us run Quotewise (listed on our subprocessors page: hosting, database, email delivery, payments, AI and website analytics), professional advisers, and authorities where the law requires. Each is bound to protect the information and use it only to provide their service. AI providers don't use the content we send to train their models.
Where it's stored
Our database is hosted in the United States (AWS us-west-1, Northern California, via Supabase) and our providers may process information in the United States and other countries. For transfers from the EEA, UK or Switzerland we rely on the European Commission's Standard Contractual Clauses and the UK Addendum (or an adequacy decision where available).
How long we keep it
- Account data: while your account is open, then deleted within 30 days of closure.
- Billing records: 7 years, as tax law requires.
- Leads: until the business deletes them or closes its account, and no longer than 24 months after they're received.
- Photos attached to a request: kept with the lead. Photos from forms that were never sent are deleted within 2 days.
- “No more reminders” requests: kept as a one-way hash of the email address, so we can keep honouring them, until the business closes its account.
- Security logs and rate-limit data: up to 30 days.
- Support conversations: up to 24 months.
Security
We use encryption in transit (HTTPS) and at rest, database row-level security, least-privilege access, signed webhooks, rate limiting and monitoring. No system is perfectly secure; if a breach affects your personal information we'll notify you and regulators as the law requires.
Your rights
Depending on where you live (including under the Australian Privacy Principles, GDPR, UK GDPR and US state privacy laws) you can ask to access, correct, delete, restrict or port your personal information, and object to certain processing. Most account data can be changed or deleted in the dashboard. To make a request, email support@getquotewise.com; we'll respond within 30 days. You can also complain to your local regulator. In Australia that's the Office of the Australian Information Commissioner (oaic.gov.au).
Emails
We send service emails you need (sign-in links, lead alerts, billing notices). In your first month we also send a few setup tips about getting quote requests, and one of them may suggest a paid plan. You're told about these when you sign up, and every tip has a one-click unsubscribe link. We don't send you any other marketing email unless you opt in.
If you asked a business for a quote through Quotewise, you may get emails from us on that business's behalf: a copy of your quote, and one follow-up if the business has turned that on. The follow-up has a link to stop further reminders from that business. Businesses on our Agency plan can also send their clients a monthly summary of their quote form's results, which the client can stop with the link in the email.
Changes and contact
We'll post updates here and email account owners about material changes. Questions: support@getquotewise.com, Matthew Ethan Lee-Mattner (ABN 64768343357), Queensland, Australia.